Admits Silverstone Video Failure

Meanwhile, torrenting of MotoGP races grows … SRL charges one hundred and thirty-nine Euros for a yearly subscription for the MotoGP live feed. ($156.00)

On Sunday, many US subscribers were met with a black box when trying to view the Silverstone MotoGP race via the web site. There was no video, there was no audio. admitted in a customer email that their video feed failed for some customers.

An unnamed customer service agent from stated:

It was an issue on our end. It’s fixed now. We sincerely apologize for the inconveniences. The Full MotoGP race will be uploaded in our no-spoiler section shortly.

Queried on what will do as a “make good” for their customers who did not receive service they paid for, the customer service agent did not reply.

Basically, if you took the convenient route and subscribed and paid for your video subscription via Paypal, there is seemingly nothing one can do force into a refund. However, subscribers who paid with a credit card may have some luck leveraging their credit card holder to force into a resolution.

Meanwhile, the cord-cutting culture and “no pay, no way” movement is hitting motorcycle racing just as it has other sports programming. The number of MotoGP video torrents available on file sharing sites has grown dramatically in the last year. Many are uploaded within minutes after the race ends.

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